FAQs

How can using SharePoint help my business?

Collaboration - Windows SharePoint Services helps teams stay connected and productive by providing easy access to the people, documents, and information they need to make more informed decisions and get the job done.

Document Management - Easily author and manage documents, and help to ensure their integrity with enhanced features including the option to require document checkout before editing, the ability to view past revisions and restore to previous versions, and the ability to set document-specific security.

Mobile Access - Stay productive while mobile with enhanced support for accessing document libraries, lists, calendars, contacts, tasks, and discussion boards even offline, and to synchronize changes when reconnected to the network.

Where is my data stored?

Ensuring our customers understand the way our products and services work is our core focus while at the same time saving you from the complexities that underly the technologies. You can read about our security and data centre below:

Our Network   

The data centre has high-bandwidth private transport network connections. The local fiber connectivity is redundant with three fiber rings with dual entry points from Optical Carrier-12 (OC-12) hardware.


Security Details

The data centre is monitored for all aspects of operational security and environmental conditions. It is equipped with state-of-the-art security, including two levels of card access, locked cages for hardware, video surveillance, and vibration detection. Environmental monitoring systems detect variations in temperature and humidity, as well as smoke and other changes in critical system environments.


Monitoring

An on-site network operations centre (NOC) is staffed 24 hours a day, 7 days a week with network operations personnel. The NOC monitors the entire network for efficiency, congestion, and network errors. NOC technicians can re-route traffic and respond to any alarms that might occur.


Uninterruptible Power

The data centre is engineered with a redundant, uninterruptible power system and backup generator to deliver seamless power. In the event of a commercial power failure, our isolated UPS system will provide immediate backup power until our diesel generators take over the load and continue operation of the center. Each generator is capable of running for a minimum of 48 hours at full capacity. There are also priority contracts with vendors to have fuel delivered if ever needed to run past 48 hours.
 

Redundant HVAC

The redundant HVAC system keeps the average temperature in the Data Center at 70 degrees F, ensuring a consistent operating atmosphere for all servers. Additional sensors detect variations in humidity and keep the average humidity at 50% (+/-3).